These Terms and Conditions ("Terms") govern your use of Crown Casino Online ("we", "our", "us") and all services provided through our platform. By registering an account or accessing any part of the Crown Casino Online website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Crown Casino Online operates in accordance with applicable Australian gaming regulations. We reserve the right to amend these Terms at any time. Continued use of our platform following any amendments constitutes your acceptance of the updated Terms.

To use Crown Casino Online, you must be at least 18 years of age. It is an offence to gamble if you are under 18 years old. By creating an account, you represent and warrant that:

• You are at least 18 years of age. • You are a resident of Australia or a jurisdiction where online gambling is lawful. • You are not located in a jurisdiction where online gambling is prohibited. • You have not previously been excluded from Crown Casino Online or any associated platform. • The information provided during registration is accurate, complete, and up to date.

We reserve the right to verify your identity at any time. Failure to provide satisfactory verification documents may result in account suspension or closure. Each player is permitted to hold only one account. Duplicate accounts will be closed and any winnings forfeited.

All financial transactions on Crown Casino Online are processed in Australian Dollars (AUD) unless otherwise specified. Minimum and maximum deposit and withdrawal limits apply and are subject to change. We reserve the right to request identity verification documents before processing any withdrawal.

Withdrawal processing times vary depending on the method selected. We aim to process all approved withdrawals within 1–3 business days. Crown Casino Online is not liable for delays caused by third-party payment processors or banking institutions.

We reserve the right to withhold withdrawals pending completion of security checks and identity verification in accordance with our Anti-Money Laundering (AML) obligations under Australian law.

All bonuses and promotional offers are subject to the following general conditions unless stated otherwise:

• Bonuses are only available to verified Australian residents aged 18 or over. • Wagering requirements must be met within the specified period before withdrawals are permitted. • Bonuses are credited to your account at the discretion of Crown Casino Online. • Crown Casino Online reserves the right to withdraw any bonus offer at any time without notice. • Abuse of bonus offers, including but not limited to the use of multiple accounts, will result in forfeiture of bonuses and winnings.

Specific wagering requirements, game weightings, and time limits for individual promotions are detailed on the relevant promotion page. Players are responsible for reading and understanding all applicable bonus terms before claiming any offer.

All games offered on Crown Casino Online use certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Our games are regularly audited by independent testing agencies to verify compliance with fairness standards.

Crown Casino Online reserves the right to void bets or winnings resulting from software errors, technical malfunctions, or clear errors in published Return to Player (RTP) percentages. In the event of a game malfunction, the relevant round will be cancelled and stakes returned to the player where possible.

Crown Casino Online is committed to responsible gambling. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.

If you believe you or someone you know may have a gambling problem, please contact the National Gambling Helpline on 1800 858 858 (available 24/7) or visit www.gamblinghelponline.org.au for confidential support and counselling.

Please refer to our Responsible Gaming page for full information on the tools and resources available to you.

Crown Casino Online collects and processes personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. We use your data to provide and improve our services, process transactions, verify your identity, and comply with legal obligations.

We will not sell your personal information to third parties. Your data may be shared with trusted service providers and regulatory bodies as required by law. For full details, please refer to our Privacy Policy.

The following activities are strictly prohibited on Crown Casino Online:

• Creating multiple accounts. • Using bots, scripts, or automated software to interact with the platform. • Exploiting software errors or bugs for financial gain. • Engaging in fraudulent transactions or chargebacks. • Collusion with other players. • Accessing the platform from a jurisdiction where online gambling is prohibited.

Violation of these prohibitions may result in immediate account closure, forfeiture of funds, and referral to relevant law enforcement agencies.

If you have a dispute or complaint, please contact our Customer Support team in the first instance at support@crowncasinoonline.com.au or via our 24/7 live chat. We aim to resolve all complaints within 10 business days.

If your complaint cannot be resolved to your satisfaction, you may escalate the matter to the relevant Australian gambling regulatory authority in your state or territory. Details of the applicable regulator are available on request.

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or your use of Crown Casino Online shall be subject to the exclusive jurisdiction of the Australian courts.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

Last updated: July 2025.